Support

We're here to help. Typical response time: under 4 hours.

Contact Us

Email

General questions & help

support@vaultsuite.store
💬

In-App

Use the Support tab inside NotifyPro

Open NotifyPro →
When reporting an issue, include your browser name, OS, and a screenshot. This helps us resolve it faster.

Quick Fixes

Push notifications not working

Check OS notification settings for your browser, then check browser site permissions. See full troubleshooting guide.

Slack not sending

Verify webhook URL starts with https://hooks.slack.com/. Use "Send Test" to verify. Make sure settings are saved.

App shows "Not Installed"

Reinstall from the GHL Marketplace. If issue persists, contact us with your location ID.

FAQ

How does pricing work?

$0.01 per notification via CRM Wallet. No monthly fees, no minimums, no trial period.

Who receives notifications?

Only the user assigned to the contact. Each user configures their own channels and filters.

Can I use push on multiple devices?

Push works on one device per user. Use Slack for multi-device notifications.

What messages trigger notifications?

Inbound messages (SMS, WhatsApp, FB, IG, Email, etc.) and task events for contacts assigned to you.

Does it work on mobile?

Push works on Android Chrome/Firefox and iOS Safari 16.4+. Slack works everywhere.

How do I uninstall?

Remove NotifyPro from the GHL Marketplace. No recurring charges.

Is my data secure?

TLS/SSL encryption, AES-256 for stored data. We only access what's needed for notifications. See Privacy Policy.

Resources

Setup Guide — Get started in under 5 minutes

Troubleshooting — Browser-specific fixes

About — Features and pricing overview

Privacy Policy — How we handle your data